CUSTOMER CARE

Shipping policy

Shipping time for ready-made garments is 5-10 days.

Shipping time for made to order garments is 2-3 weeks.

Shipping time for pre-orders is 2-4 weeks.

Shipping time for handmade garments is 3-4 weeks.

CECIL SANE is not responsible for any shipping delays that may occur and are out of our control such as weather and mailing issues etc.

If you have any questions regarding your order contact info@cecilsane.com

REFUNDS

CECIL SANE only accepts refunds under the circumstance that our client has received a defected garment. All tags must be attached and garment must be unworn. Refund process may take 1-2 weeks after the garment is received. CECIL SANE has the right to refuse any refund request.

For refund inquiries contact info@cecilsane.com

EXCHANGES 

CECIL SANE allows clients to exchange garments for a different size and/or color only. All tags must be attached and garment must be unworn. Exchange process may take 1-2 weeks after the garment is received. CECIL SANE has the right to refuse any exchange request.

For exchange inquiries contact info@cecilsane.com